At Mindmshop, operated by HAICHUANG PERSONAL, we aim to provide a seamless and reliable shipping experience for our customers. Please read the following shipping policy carefully. By placing an order on mindmshop.com, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 2 business days from the time the order is placed, excluding weekends and holidays. Orders placed after 5:00 PM (EST) will be processed on the next business day. You will receive an email notification with tracking information once your order has shipped.

2. Shipping Locations

We ship to most countries worldwide. If you are located in a region outside of our primary shipping zones, please contact us at info@mindushop.com before placing an order to confirm shipping availability.

3. Delivery Times

Delivery times depend on the destination. Here are the estimated delivery times for orders from Mindmshop:

• Domestic (USA): Delivered within 2-7 business days after placing the order.
• International Orders: Delivered within 2-14 business days, depending on the destination.

Please note that these delivery times are estimates and may vary due to factors such as customs processing, local delivery conditions, or weather disruptions. We cannot guarantee specific delivery dates, but we strive to fulfill all orders as promptly as possible.

4. Shipping Costs and Fees

We do not charge any shipping fees for standard delivery, and there are no additional taxes or customs fees added to your order. All fees are absorbed by Mindmshop.

5. Order Tracking

Once your order is shipped, you will receive a tracking number to the email address provided during checkout. You can use this tracking number to track your order’s progress via the carrier’s tracking portal.

Please allow up to 24 hours for the tracking information to be updated in the system once your order has been shipped.

6. Shipping Delays

While we aim to process and ship all orders promptly, shipping may be delayed due to factors beyond our control, including but not limited to:

• Customs processing delays for international shipments.
• Severe weather conditions or natural disasters.
• Carrier disruptions or strikes.

In these cases, we will work with the carrier to resolve any issues and keep you informed about your order’s status.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at info@mindushop.com. We will assist you in resolving the issue by either offering a replacement or issuing a refund. To facilitate this process, please provide the following:

• Your order number.
• Photos of the damaged item(s) (if applicable).
• Any relevant details about the shipment (e.g., tracking information or delivery issues).

8. Incorrect Address or Unclaimed Shipments

It is the customer’s responsibility to ensure that the shipping address is accurate. We are not responsible for delays or returns due to incorrect or incomplete addresses.

If a shipment is returned to us due to an incorrect address, the customer will be responsible for reshipping fees. If the shipment is unclaimed or returned as undeliverable, a restocking fee may apply, and the order will be refunded minus shipping charges.

9. Contact Information

For any questions regarding this shipping policy or if you need further assistance with your order, please contact us at:

• Email: info@mindushop.com
• Address: 519 52nd St. ND 1, Brooklyn, 11228, USA

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this page regularly to stay informed about our shipping practices.

By continuing to shop with us after any updates, you agree to the revised Shipping Policy.